Refund policy
At Dwalwa Mae House of Dresses, we want you to love the pieces you choose. If something isn't quite right, we're here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn, unused, and in its original condition
- Free of makeup, perfume, deodorant, pet hair, stains, or other signs of wear
- Returned with all original tags attached
- Accompanied by proof of purchase
Returns that do not meet these requirements may be denied.
How to Start a Return
To request a return, please contact us at:
dwalwa@shopdwalwamaedresses.com
Returns must be approved before being sent back.
Please send approved returns to:
Dwalwa Mae
PO Box 7161
Northridge, CA 91327
Items returned without prior authorization will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs.
Dwalwa Mae House of Dresses does not provide return shipping labels.
We recommend using a trackable and insured shipping service, as we are not responsible for items lost or damaged during return transit.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear on your account after approval. Processing times may vary depending on your bank or credit card provider.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery at:
dwalwa@shopdwalwamaedresses.com
Include your order number and photos of the issue so we can evaluate and resolve it as quickly as possible.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different size or item is to return the original item (if eligible) and place a new order.
Final Sale Items
The following items are final sale and cannot be returned or refunded:
- Sale or clearance items
- Gift cards
- Any item marked "Final Sale"
Order Changes & Cancellations
We begin processing orders quickly to ensure timely delivery.
While we will do our best to accommodate requests, we cannot guarantee changes or cancellations once an order has been placed.
Please review your order carefully before submitting it.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately.
Once an order has shipped, Dwalwa Mae House of Dresses is not responsible for packages delivered to an incorrectly entered address.
Contact Us
For any questions regarding returns, refunds, or your order, please contact:
dwalwa@shopdwalwamaedresses.com
Thank you for supporting Dwalwa Mae House of Dresses.
Dress for the story you're living.